Returns & Exchanges · Luxivavision · Luxivavision

Try Your Frames.
Send Them Back If They Don’t Fit.

Buying sunglasses online means you can’t try them on first. That is why every pair from Luxiva Vision comes with a 30-day return window. If the shape, fit, or tint isn’t quite what you imagined, send them back in original condition for a refund — no awkward questions, no restocking fees on standard returns.

Return Snapshot
Return Window
30 Days From Delivery
RMA Issued Within
1–2 Business Days
Refund Issued Within
7–14 Business Days
Restocking Fee
None

1. What You Can & Can’t Return

To keep returns fair for everyone, sunglasses must come back in the same condition you received them. The lists below are written so there are no surprises later.

ACCEPTED

Returnable Items

  • Frames unworn outside the home, with no scratches on the lenses
  • Original Luxiva Vision case, microfibre cloth, and outer box included
  • Hang tags and authenticity card still attached
  • Returned within 30 days of the delivery date
  • Accompanied by your order number or order confirmation email
NOT ACCEPTED

Non-Returnable Items

  • Frames with prescription lenses cut to your specific Rx
  • Customised, engraved, or monogrammed sunglasses
  • Final sale items clearly marked at checkout
  • Gift cards and store credit balances
  • Items with visible wear, makeup residue, or fragrance transfer
Step By Step

2. How To Start A Return

Four short steps. No phone trees, no return portals to register for.

1

Email Us

Send a note to support@luxivavision.com within 30 days of delivery. Include your order ID and the reason for the return.

2

Receive RMA

We reply within 1–2 business days with a Return Merchandise Authorization number and the correct return address.

3

Ship It Back

Pack the sunglasses in their original case and box. Use a trackable courier so the parcel can be located if it stalls in transit.

4

Get Refunded

Once we inspect the frames (2–3 business days), the refund is sent to your original payment method within 7–14 business days.

3. Return Shipping & Who Pays

We cover return shipping when the issue is on our end. For change-of-mind returns, the cost is yours — same as most premium eyewear retailers.

Reason For Return Who Pays Shipping Notes
Frames don’t suit you (change of mind) Customer Trackable service recommended
Wrong size or different colour wanted Customer Faster to refund & reorder than exchange
Defective hinge, lens, or coating Luxiva Vision Prepaid label sent by email
Wrong model shipped to you Luxiva Vision Replacement priority shipped
Damaged during transit Luxiva Vision Photos required within 48 hours

4. Return Window

You have 30 calendar days from the delivery date shown by the courier to start a return on any pair purchased at Luxivavision. The 30-day clock starts on delivery — not on the order date — so you have the full month to wear the frames around the house and decide.

Returns initiated after day 30 are reviewed case-by-case (see Section 6).

5. Defective Or Damaged Frames

If a pair arrives with a manufacturing flaw or transit damage, contact us within 48 hours of delivery with clear photos of the issue and the outer packaging. In most cases we ship a replacement pair right away — you usually won’t need to send the original back.

Where a return is required, we cover the prepaid label.

Common Questions

6. Exchanges, Late Returns & Refund Timing

A few details that come up often. If your situation isn’t listed here, drop us an email and we’ll work through it with you.

We don’t run a formal exchange swap. The fastest way to switch a model, colour, or size is to return the original pair for a refund and place a new order for the frame you want. This avoids long holds while we wait for your return to land.
Late returns aren’t automatic, but we look at each one. Returns initiated within roughly two weeks of the deadline are often accepted for store credit or a partial refund. Email us with your order ID and we’ll let you know what’s possible.
Once your return is received and inspected (2–3 business days), the refund is issued to your original payment method. Card networks then take an additional 7–14 business days to post the credit to your statement. PayPal usually clears faster.
Yes. The refund is issued to the original purchaser’s payment method, or we can issue store credit in your name if you’d prefer the giver not be notified.
7. Need A Hand With Your Return?

Talk To A Real Person.

Returns are handled by our customer care team — not a chatbot. Reach out before sending your sunglasses back so we can issue your RMA and confirm the correct return address.

Returns Address

215 Messick Ave Church Hill,TN 37642

Hours

Mon–Sat · 8:00 AM – 5:00 PM (EST)