SECURE CHECKOUT · TRANSPARENT PRICING

Billing Terms & Conditions

Every pair of Luxiva Vision sunglasses is backed by straightforward, honest billing practices. Below is exactly how payments work when you shop with Luxivavision — no hidden fees, no surprise charges.

Last Updated

Effective immediately for all new orders

256-bit SSL

End-to-end encryption on every transaction

PCI-DSS Certified

Processors meet global card security standards

USD Pricing

One currency, one clear price at checkout

Instant Receipt

Digital confirmation sent the moment you pay

1. Currency, Pricing & When You Are Charged

All product prices, shipping fees, and applicable taxes on Luxiva Vision are listed and processed in US Dollars (USD). We do not quote in other currencies, and your bank may apply its own conversion rate if your card is issued outside the United States.

Payment is captured in full at the moment you place your order. We do not split charges, hold funds for later capture, or enroll customers in recurring billing. Once the transaction is successful, a confirmation email with your Order ID and itemized receipt is delivered to the address on file.

2. Payment Methods We Accept

To keep checkout simple and accessible, we support the following payment channels through our PCI-DSS compliant processors:

3. Billing Information You Provide

For your order to be processed successfully, the details you enter at checkout must match what your card issuer has on file. Incorrect or incomplete information is the most common reason payments are declined.

Required Fields

  • Full name exactly as printed on the payment card
  • Billing address matching your card statement
  • Card number, expiration date, and CVV/CVC
  • Active email address for order communication
  • Reachable phone number for delivery coordination

Your Responsibility

By submitting an order, you confirm that you are the authorized holder of the payment method used, that the billing details are accurate, and that you are 18 years of age or older. Luxiva Vision is not liable for orders placed with information you did not verify.

4. Authorization Holds vs. Final Charges

When you submit an order, your card issuer may temporarily reserve the order amount as an authorization hold. This is not the same as a charge — it is a pending line that confirms your card has sufficient balance.

If the order is approved

The hold converts into a final charge within 1–3 business days and appears on your statement as “LUXIVA VISION” or the descriptor set by our payment processor.

If the order is cancelled

The authorization is released by your bank, typically within 3–7 business days. No funds leave your account. Timing depends on your issuing bank, not on us.

5. Sales Tax, Duties & Cross-Border Fees

Taxes and duties are handled differently depending on where your order is being delivered. We aim to be upfront about this before you pay.

  • Domestic (United States): Applicable sales tax is calculated automatically at checkout based on your shipping address and current state/local rates. The tax line is shown before you confirm payment.
  • International Orders: The price you pay Luxiva Vision does not include import duties, customs clearance fees, or destination-country VAT/GST. These are assessed by the carrier or local customs authority and are paid by the recipient on delivery.
  • Currency Conversion: If your card is not issued in USD, the conversion rate and any foreign transaction fee are set by your bank, not by us.

6. Fraud Screening & Verification

To protect both cardholders and our business, every order is automatically reviewed by our payment processors’ fraud-detection systems. A small percentage of orders may be flagged for manual review.

What may happen to a flagged order

  • Temporary delay while we verify details
  • Request for additional documentation
  • Cancellation with a full, automatic refund

What we may ask for

  • A matching photo ID for high-value purchases
  • Confirmation screenshot of your bank statement
  • Verbal confirmation via our published contact line

We will never ask for your full card number, PIN, or online banking password. If anyone requests these claiming to represent Luxiva Vision, please report it to us immediately.

7. Declined Transactions & Pricing Corrections

If your payment is declined

No order is created and no funds are moved from your account. Common causes include an expired card, mistyped CVV, mismatched billing address, or a block set by your issuing bank. Please retry with corrected details or contact your bank directly.

If a product is mispriced

Despite careful review, occasional pricing or typographical errors occur on our website. If you order an item that was listed at an incorrect price, we will contact you before processing, offer the corrected price, or cancel the order and refund any amount already captured.

8. Refunds, Disputes & Chargebacks

Our goal is to resolve any billing concern quickly and without requiring you to involve your bank. The majority of cases — wrong size, delivery question, unclear charge — are handled within one business day of you contacting our support team.

Approved refunds are returned to the original payment method. Once our team authorizes the refund, the processor releases it in 7–14 business days; the exact posting time depends on your bank. Please refer to our Refund Policy for the full list of eligibility conditions.
If a charge looks unfamiliar or you believe there is an error, contact Luxiva Vision first. A quick email with your Order ID is often enough to identify and resolve the issue. Filing a dispute directly with your bank without reaching out typically delays resolution by 30–90 days.
For chargebacks filed against valid, delivered orders without prior contact, we reserve the right to submit full transaction evidence — including delivery confirmation, IP logs, and communication history — to the card network. Accounts associated with fraudulent disputes may be restricted from placing future orders.

9. Receipts, Invoices & Subscriptions

Every purchase on Luxiva Vision is a one-time transaction. We do not run membership, auto-replenishment, or subscription billing of any kind — your card will only be charged for the order you personally confirm.

  • A digital receipt is emailed instantly after payment succeeds.
  • If you require a formal invoice for business or accounting use, reply to your order confirmation with your Order ID and billing entity.
  • Duplicate receipts can be re-sent on request up to 12 months after purchase.

10. Governing Law & How to Reach Us

These Billing Terms are governed by the laws of the jurisdiction in which Luxivavision operating Luxivavision is registered. Any dispute related to payment or billing that cannot be resolved through our customer service team will be handled under that jurisdiction.

If you need to update billing details on a pending order, request an invoice, or review a transaction that looks unfamiliar, our team is available Monday through Saturday. We respond to every billing inquiry within one business day.

Billing Support

🏢 Luxivavision

📍 215 Messick Ave Church Hill,TN 37642

📧 support@luxivavision.com

🕐 Mon–Sat: 8:00 AM – 5:00 PM (EST)