Data & Privacy · Luxivavision · Luxivavision

Privacy You Can
Actually Read.

Luxiva Vision handcrafts premium fashion sunglasses, and the trust you place in us when you shop extends to the information you share. This page explains — in plain English — what we collect, why we collect it, and the choices you have over your data.

Policy Snapshot
Last Updated
This Calendar Year
Applies To
Site Visitors & Customers
Frameworks Honoured
GDPR · CCPA
Data Sold To Third Parties
Never
Our Four Principles

How We Think About Your Information

Encrypted In Transit

Every checkout and login page is served over TLS/SSL.

No Data Sales

We do not sell, rent, or trade your personal details. Ever.

Minimum Necessary

We ask only for what is needed to fulfil an order or answer a question.

Clear Opt-Out

Unsubscribe or request deletion at any time via a real person.

1. About This Policy

This Privacy Policy describes how Luxivavision (operated by Luxivavision) handles personal information collected through our website, storefront communications, and order fulfilment process. We specialise in Sunglasses & Eyewear — designed frames intended for everyday wear — and this policy applies whenever you browse our catalogue, place an order, contact customer care, or subscribe to updates. By continuing to use the site, you acknowledge the practices described below.

2. Information We Collect

We group the data we collect into three categories. Each category serves a specific, limited purpose — and you will always know when you are providing it.

A. Technical Data

Collected automatically when you visit the site.

  • Browser type and device model
  • Approximate IP address and time zone
  • Pages viewed and time on page
  • Cookies & similar identifiers

B. Order & Account Data

Provided by you at checkout or account creation.

  • Full name and contact details
  • Billing and shipping address
  • Email address and phone number
  • Order history and preferences

C. Voluntary Data

Shared only if you choose to.

  • Product reviews and ratings
  • Support tickets and messages
  • Newsletter sign-up email
  • Survey or giveaway responses

Payment details note: Card numbers are entered directly into our payment processor’s secure page. Luxiva Vision does not store full card numbers or CVV codes on its own servers at any time.

3. Cookies & Tracking Technologies

Cookies are small text files stored in your browser. We use them sparingly — and only to keep the shopping experience functional or to understand aggregate site usage. You can refuse non-essential cookies through your browser settings or the consent banner displayed on first visit.

🔒 Essential Cookies

Required for the site to work. These remember your cart contents, keep you logged in during checkout, and secure session tokens. Disabling them will break core shop functionality.

📊 Analytics & Marketing Cookies

Optional. Help us understand which pages perform, which frame styles are popular, and whether our campaigns reach the right audiences. You may decline these without affecting your ability to shop.

4. How We Use The Information

Every piece of data we process is tied to one of the purposes below. If a use case is not listed here, we will not quietly add it — we will update this policy and, where required, ask you first.

🛒 Order Fulfilment

Processing payments, preparing your sunglasses for dispatch, printing shipping labels, and sending tracking updates so the right pair reaches the right address.

💬 Customer Support

Responding to enquiries about fit, materials, returns, exchanges, or warranty. Your message history is kept so a colleague can continue a conversation without asking you to repeat yourself.

📈 Product & Site Improvement

Reviewing anonymised browsing patterns to refine category pages, frame descriptions, and checkout flow. We look at trends, not individuals.

🛡️ Fraud Prevention & Legal

Spotting suspicious transactions, responding to chargebacks, and meeting tax, accounting, or lawful-request obligations.

✉️ Marketing — Only With Consent

We email occasional updates about new collections, restocks, or seasonal offers only if you opt-in. Every email carries a one-click unsubscribe link, and unsubscribing is immediate and permanent.

5. Service Providers We Rely On

We work with a short list of established vendors to run the shop. Each one is bound by a data processing agreement and receives only the minimum information needed to perform its role.

Platform & Payment

  • WordPress / WooCommerce — website platform & order database
  • Stripe / PayPal — PCI-DSS certified payment processing
  • Apple Pay · Google Pay — tokenised express checkout

Shipping & Communication

  • USPS, FedEx, UPS, DHL — parcel delivery partners
  • Klaviyo / Mailchimp — transactional & opt-in newsletters
  • Google Analytics · Meta Pixel — aggregated traffic insight (consented)

6. How Long We Keep Your Data

Retention periods depend on the type of data and the legal basis that applies. The table below summarises our defaults.

Data Type
Retention Period
Reason
Order & invoice records
7 years
Required by tax and accounting regulations.
Customer support tickets
3 years
Reference for warranty and repeat enquiries.
Newsletter subscription
Until you unsubscribe
Removed immediately on opt-out request.
Analytics cookies
Up to 24 months
Aggregated, non-identifying usage trends.
Card / payment data
Not stored
Held exclusively by our PCI-DSS payment processor.

7. Your Rights

Depending on where you live (European Union, United Kingdom, California, or other regions with privacy legislation), you have defined rights over your personal information. Luxiva Vision honours these requests regardless of the region you reside in, wherever practical.

To exercise any right, email the address in the contact section. We will respond within 30 days — usually much sooner.

Request a copy of the personal data we hold about you, along with the purposes for which we use it. We will provide this in a clear, readable format at no cost.
Ask us to correct inaccurate or incomplete details — for example a misspelled shipping address or outdated phone number. Updates are applied across our records.
Request removal of your personal information. We will delete what we reasonably can, though records required for tax, warranty, or anti-fraud purposes may be retained for the minimum legal period.
Unsubscribe from newsletters or opt out of behavioural advertising shown via Google or Meta platforms. Transactional emails (order confirmations, shipping notices) will still be sent.
Receive your data in a structured, machine-readable format so that you can move it to another service if you wish.
If you believe we have mishandled your information, you have the right to complain to your local data protection authority. We ask that you contact us first so we can investigate and respond.
Section 8

Security Measures

Luxiva Vision uses TLS encryption across every page, isolates customer data behind access controls, and works with payment processors certified to PCI-DSS standards. While no system on the internet can guarantee absolute security, we take reasonable administrative, technical, and physical steps to protect the information entrusted to us. In the unlikely event of a data incident affecting you, we will notify you without undue delay.

Section 9

Minors & International Transfers

Our store is intended for adults. We do not knowingly market to or collect information from children under the age of 16. If you believe a minor has provided us data, please contact us and we will delete it.

When data crosses international borders (for example, between our shipping partners), we rely on standard contractual safeguards and only transfer what is necessary to complete your order.

10. Updates To This Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices, new services, or updated regulations. The revised date will be shown at the top of this page. Material changes — for example, a new category of data collection — will be communicated via a notice on our website and, where we have your email on file, by direct message.

Continued use of the site after an update constitutes acceptance of the revised policy.

11. Contact Our Privacy Team

If you have a question about this policy, wish to exercise any of the rights listed above, or need help with a request, please contact us directly. A real team member will reply — not an automated form.

🏢 Luxivavision

📍 215 Messick Ave Church Hill,TN 37642

📧 support@luxivavision.com