Questions about a frame, a prescription, or an existing order? Our team reviews every message personally — no bots, no scripted replies. Use the form below or reach us through the channel that suits you best.
Share as much detail as you can — frame model, order number, prescription requirements, or the question on your mind. The more context you provide, the faster we can help.
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Have an order already? Please include your Order ID in the subject line so we can pull up your file on the first reply.
All times shown are Eastern Standard Time (EST). Messages received outside hours are answered on the next business day.
215 Messick Ave Church Hill,TN 37642
For the fastest assistance with an active order, include your Order ID (sent in your confirmation email) when you contact us. Our support team can check stock, tracking status, address corrections, and delivery timelines on the same reply.
Please have ready:
We work with a limited number of independent opticians, stylists, and media partners each season. If you’d like to stock Luxiva Vision frames, request product for editorial, or explore a collaboration, please reach out with details of your business or publication.
Partnership enquiries:
📧 support@luxivavision.com
We review each request individually and reply within 3–5 business days.
Standard email response window on business days.
A human agent handles your case from first reply to resolution.
Automated scripts or outsourced call centres handling your enquiry.
Support is currently available in English only.
