Clear, honest information on how Luxivavision packages, ships, and tracks every pair of Sunglasses & Eyewear we send to our customers.
Last Updated
This policy is reviewed and kept up to date so that the information you read here reflects the actual service we provide today.
Handling & quality inspection before dispatch
Hard case, microfiber pouch & branded gift box
End-to-end tracking on 100% of orders
Every order is processed within 1 to 3 business days (Monday to Saturday), excluding public holidays. Orders placed after 3:00 PM EST, on Sundays, or during holidays are processed on the next working day.
Before each pair of sunglasses leaves our facility, our team performs a visual inspection of the frame, lenses, hinges, and coatings. This quality check is the reason we do not ship on the same day an order is placed.
The table below lists the shipping options available at checkout. All timeframes are calculated from the date the order is dispatched, not the date the order is placed.
Delivery times are estimates provided by the carrier. Remote regions and peak seasons may add additional transit days.
The carrier assigned to your order depends on your destination, the shipping method selected at checkout, and current carrier availability in your region.
A tracking number is sent to the email address provided at checkout within 24 to 48 hours after your order is dispatched. The tracking link becomes active once the first carrier scan is registered, which can take up to one additional business day.
If you have created a customer account, you can also follow the status of your order directly from your account dashboard.
International orders may be subject to customs duties, import taxes, or VAT/GST set by the destination country. These charges are determined by local authorities and are the responsibility of the recipient. They are not included in the product price or the shipping cost shown at checkout.
We do not ship to countries or regions that are subject to international sanctions or trade restrictions. If you are unsure whether your country is supported, please contact our customer support team before placing an order.
While we work hard to dispatch every order on time, delivery can occasionally be affected by factors beyond our control. The most common causes of delay are listed below so you know what to expect.
If your package is marked as delivered but cannot be located, or if it arrives in damaged condition, please follow the steps below. Reports submitted after the deadlines indicated may not be eligible for resolution.
Look nearby
Check with neighbors, household members, mailroom or building reception.
Contact the carrier
Call the assigned carrier with your tracking number for a local investigation.
Notify us within 7 days
Contact our support team so we can open a claim with the carrier on your behalf.
Damaged on arrival
Send clear photos of the package and product within 48 hours of delivery.
Please review the shipping address carefully before submitting your order. Once a parcel has been handed to the carrier, we are unable to update the destination address.
If a package is returned to our warehouse because of an incorrect or incomplete address, a refused delivery, or an unclaimed parcel at a local pickup point, a reshipping fee equal to the original shipping cost will be charged before the order is sent out again.
If anything in this policy is unclear or you need help with a specific order, our customer care team is happy to assist.
Address215 Messick Ave Church Hill,TN 37642
