Policy · Madaraca LLC

Return & Refund Policy

Luxivavision provides a straightforward return experience for our customers in the United States, featuring a 30-day return window, a prepaid return label at no cost to the customer, and refunds processed to the original payment method.
Email: [email protected]
Phone: +16502206819
At a glance

What this covers

This page serves as the single source of truth for both returns and refunds. Luxivavision ships to the United States only. We provide a 30-day return window for only new products — unopened, in original packaging, unused, with all tags attached. Both defective and non-defective products can be returned. Additionally, we accept exchanges within the same return window. A prepaid return shipping label is included in the package and also re-sent by email with the RMA. Madaraca LLC covers 100% of return shipping — the customer does NOT pay for return shipping. There is no restocking fee, and refunds are processed to the original payment method within 5 business days after we receive and inspect the returned item.

Who qualifies

Return Eligibility

Only new products — unopened, in original packaging, unused, with all tags attached. Returns cover both defective and non-defective products. Items showing signs of use or damage are not eligible.

Window

Return Window

30 days from the date of delivery.

Exclusions

Non-Returnable Items

The following items cannot be returned or refunded: gift cards, final-sale items, custom or personalized products, and any items showing signs of use or damage.

Exchange

Exchange Option

Yes, exchanges are accepted within the 30 days window from delivery for new, unused products.

Shipping

Return Shipping

Returns must be made by mail only. A prepaid return shipping label is included in the package and also re-sent via email with the RMA. Madaraca LLC covers 100% of return shipping — the customer does NOT pay for return shipping. There is no restocking fee, and the RMA number is issued within 2 business days of approval.

How to start

How to Initiate a Return

1. Email [email protected] with your order ID and reason for return within the 30 days window from delivery.
2. Expect a response within 24 business hours.
3. Once approved, receive your RMA number and prepaid return label within 2 business days.
4. Pack the item securely in its original packaging and ship it back using the provided prepaid label by mail.
5. Once the item is received and inspected, a refund or exchange will be processed.

Refund

Refund Information

Refunds are issued to the original payment method in USD within 5 business days after we receive and inspect the returned item. Please note that your bank may add an additional 1–2 business days before the refund appears on your statement. The product price is refunded in full, with no restocking fee; the original outbound shipping fee is refundable only when the return is due to an error on Madaraca LLC’s part (wrong, defective, or damaged item). Return shipping is always free via the prepaid label.

Need help with a return?

For assistance with your return, email [email protected] or call +16502206819; written mail may be sent to 1001 S Main St, Ste 600, Kalispell, MT 59901, United States.