Why can't the steam keep the high temperature all the time?

The steam dissipates heat very quickly, so we recommend that you always keep the power on during use.

Why can't I open the lid after use?

After use, the temperature of the residual steam inside the tank is still too high, please: 1.Unplug first 2. Invert the steam cleaner, then keep pressing down to fully release the steam. 3. Open the lid 4. Add water into the steam cleaner.

How much water we recommend to add?

We recommend using no more than 9.46OZ(280ML) of water. Exceeding this may cause leaks during heating or use. If you notice any leaks from the bottom or elsewhere, reach us immediately with pictures and videos by Phone or by contacting us

Why do we need to twist the lid around after each use?

Leaving it for a long time may cause the lid difficult to open. Leaving it for a long time may cause the lid difficult to open. So please loosen the cap by one turn after each use.

Why the steam cleaner get air leak after installing the accessories and heat up to use?

Firstly, please press the" ON/OFF" Button，after pressing once, the air leak issue will disappear so you can using to clean your house.

If you still have this situation after pressing, please reach us at Email. We will help and solve this for you after receiving your message.

Why is the steam cleaner not pressurized enough when using?

Please kindly check whether the safety cap is tight or not? If not please cool down the device and reopen the cap and tight it.

NOTE: We do not recommend customer using the steam cleaner without tightening since it may get burned.